ST. GEORGE, Utah (May 13, 2025) – American Logistics, a nationally-recognized leader in technology-enabled services for the management of non-emergency medical transportation (NEMT), outscored five other NEMT management companies in a recent nationwide survey of transportation providers (TPs). The TPs, which contract with management firms like American Logistics to provide the transportation services for health plans, ranked American Logistics as their top choice (83%) among other top NEMT management firms.
“Our highly vetted transportation provider network is critical to our mission of ensuring timely, efficient, and equitable access to healthcare services for our health plan partners’ members, and we prioritize regular communication with TPs to ensure we are always leveling up our service,” said Craig Puckett, CEO of American Logistics. “Feedback like this is heartening and affirms that our unique approach to the creation of supportive environments with our partners is moving the needle.”
The survey found that TPs generally viewed NEMT brokers positively as a valuable part of the care delivery process, helping to streamline operations and support access to healthcare. Moreover, TPs overwhelmingly said brokers are essential for managing the complex requirements and regulations inherent in NEMT programs.
“Our transportation providers are invaluable partners, and we prioritize making sure they know that,” said Edgar Barua, vice president of provider relations at American Logistics. “Nearly every aspect of health care is reliant on collaboration for success, and without trust, mutual respect and open dialogue, it is exceedingly difficult do the complex work associated with providing reliable access to high quality transportation services.”
American Logistics’ proprietary mobile application, with a 98% utilization rate among TPs, was also highlighted as a significant advantage. TPs noted the technology streamlines operations by automating trip documentation, providing real-time GPS tracking, and facilitating seamless billing processes, thereby enhancing data accuracy and operational efficiency.
Beyond technology, providers lauded American Logistics for its collaborative approach. Transportation providers benefit from guaranteed, hassle-free payments without the need for invoicing, allowing them to focus on delivering quality service . The company’s emphasis on open communication and support fosters strong, trust-based relationships with its network of transportation providers.