Non-Emergency Medical Transportation Management
American Logistics is a national leader in the coordination and management of transportation benefits. Our innovative technologies and capabilities have made us the market leading non-emergency medical transportation company for more than two decades, with many happy customers who can attest to our ability to execute an exceptional experience.
We leverage a variety of technologies and work with a broad range of contracted, high-quality transportation providers who deliver services that meet the highest standards and requirements of health plans. These providers include large rideshare companies such as UBER, an array of large local transportation provider companies, and even smaller specialized organizations that provide focused transportation services to meet the needs of specific populations.
American Logistics has been providing a full range of services to health plans for more than 25 years for various sectors including education, ADA Mobility and Non-Emergency Medical Transportation management. Our company’s roots began in 1999 as a way of specifically leveraging this experience to provide exactly the type of transportation solutions so clearly needed in the healthcare and public transit industries. With our many years of experience, American Logistics has developed a thorough understanding and awareness of the needs of individual members in all of the many different populations we have been privileged to serve.
Our extensive transportation network is built on safe and reliable providers that are certified
Nationwide transportation database and subcontracted network
As the leading non emergency medical transportation company, American Logistics maintains a nationwide transportation database (NTDB) of all qualified providers by county including capabilities. Our vetted subcontracted fleet with local/national transportation providers are leveraged to cover all modes of medical transportation for the healthcare partners we service. These providers (often long-term partners of American Logistics) are processed through a predictive analytic algorithm (volume, trip length, inventory, trip type) to ensure volume needs and member expectations are met. All performance metrics are monitored and reported on to maintain best-of-industry network we pride ourselves on.
Being a part of our Safety Society means a provider has passed our criteria and audit to transport members
- Required documents
- Driver Incentive Programs
- Vehicle Inspections (inventory)
- SAMS / OIG background checks
- Driver list and training certificates
- Transportation Provider Agreement
- BAA
- Medicaid Certified
- COI — Insurance Limits
- Business License
The result: Quality transport for your members every-time
Complying with evolving State, Federal and contracted healthcare regulatory landscapes
Maintaining regulatory standards that change state by state can be a daunting task. Our veteran Provider Relations and Compliance teams are able to manage these regulations and hold our NTDB and subcontracted network compliant through our software platform (RideCafé) along with monthly audits. To be a part of our Safety Society Network, transportation providers must first undergo extensive background checks and be enrolled in a drug and alcohol screening program. Each driver added to the American Logistics program is thoroughly screened by the service provider to ensure that they are compliant with state, local and contractual regulations. We verify these measures prescriptively to ensure passenger safety and member satisfaction are above standards.