We are proud to have been a pioneer in tailoring the rideshare model to deliver a more purpose-built solution with a user experience that meets the needs of seniors and healthcare plans that serve them.
Key to this effort has been delivering a senior transportation user experience which blends both a digital aspect with people-based non-digital approaches (Hybrid approach). Technology is still very much at work, but the focus is on the use of technology to empower healthcare plans, transportation service agents, and transportation providers to ensure they fully connect with and support seniors.
Curb-To-Curb and Door-To-Door services negates the need for elderly riders to have to walk any distance to access transportation, and alleviates the anxieties associated with public transportation, while a host of other assurances ensure optimal senior transportation accessibility.
Vehicles that are wheelchair accessible (as needed) and provide door-to-door service with assistance from the transportation provider who will help the passenger in and out of the vehicle are standard, as is accommodation for caregivers, as well as medical equipment, such as mobility aids and oxygen tanks.
While our main focus has been on tailoring the coordination and management of transportation benefits to improve the lives of seniors, the model has also had the added benefit of improving the lives of transportation benefit managers. This turnkey model becomes a full extension of transportation benefit programs. This means organizations can scale their transportation benefit programs as needed, without extensive management overhead on the part of healthcare plans.
American Logistics’ turnkey model offers the flexibility to coordinate transport of any qualifying member requiring non-emergency medical transportation, whether they require ambulatory, wheelchair, or gurney service. American Logistics accomplishes this by working with providers that have the ability to “right sizing the vehicle.” Contracting with certified local for-hire transportation service providers,ensures that the appropriate vehicle is available to meet the needs of the organization and its members, whether it is a sedan, wheelchair accessible van, litter van or ambulance.
We are not a traditional broker. The difference is that when incorporating non-dedicated vehicles, we maintain direct relationships with local, for-hire independent transportation service providers and offer real-time operation centers to meet the immediate needs of your customers.
American Logistics can help healthcare agencies better manage and budget their transportation benefit by providing real-time updates on the number of trips performed month-to-date. These reports can be provided on a daily, weekly or even monthly basis depending on the healthcare organizations specific needs. American Logistics can also work with the healthcare agency to determine a schedule of services that meet budgetary requirements and trip quotas, while providing a high-level of customer service.
American Logistics’ reservations specialists confirm member eligibility and monitor the number of trips taken by the member to ensure program benefits are not exceeded. With more than 100 agents available at any given time, as well as online reservation capabilities, American Logistics not only improves the quality of service, but also makes it easier for your members to utilize their transportation benefits.
With American Logistics, healthcare organizations can focus on what they do best – providing healthcare services. American Logistics’ Turnkey Transportation Benefit Coordination Program offers a cost-effective solution designed to help you off-load the time and resource commitments of administrating your current member transportation benefits, or add transportation benefits, without incurring additional costs, and in most cases, reducing your existing costs.
When high-quality, reliable transportation benefit coordination is provided by a healthcare organization, the overall cost of healthcare can be reduced because members are able to better access the healthcare services that keep them well, including regular visits to their physician for check-ups, SDoH, vaccines and other preventive care. It’s a win-win solution for healthcare organizations and their members.
With 18 years of Medicaid and Medicare enterprise account experience, we know what it takes to mitigate fraud waste and abuse.