Frequently Asked Questions

Below are some questions that are frequently asked by transportation providers who are contemplating entering into a business relationship with American Logistics, as well as frequently asked questions by transportation providers currently contracted with American Logistics. Please review these questions and the responses carefully and make sure to keep them in mind when you are deciding if a business relationship with American Logistics is right for you.

Who does AL partner with and provide service for?

AL coordinates and manages the Non-Emergency Medical Transportation (NEMT) benefit for different types of healthcare organizations such as:

Managed Care Organizations (MCO’s, Payers, Plans)

  • Medicare Advantage
  • Medicaid
  • Medicare-Medicaid (Duals)
  • Commercial

Healthcare Providers

  • Hospitals, Facilities
  • Physician Networks
How does AL manage a transportation benefit for the healthcare industry?

AL can coordinate and manage 100% of all components of a transportation benefit or share tasks with our healthcare partner staff or facilities.

AL Transportation Management Technology Platform

Member/Rider Utilization Management

  • Eligibility/benefit level validation
  • Mode/service level/trip reason/lowest cost coordination
  • Customer service/complaints/grievance management

Member transportation requests

  • Traditional phone reservations/call centers
    • AL & AL partner(s)
    • Health plan/partner staff
    • Authorized medical providers
  • White labeled Web/Mobile Apps
    • Available to Member/Riders and Plan authorized partners
  • API (System integrations)

Mode/Service Level Coordination

Mass transit (bus)

  • Mileage reimbursement/volunteer driver
  • Rideshare
  • Door-to-door
  • Wheelchair accessible vehicles
  • Stretcher/Gurney
  • Non-Emergency Ambulance
  • Special Accommodations

Real-time trip visibility/pro-active quality measures

  • Automated notifications/alerts
    • Member/rider, trip coordinators, partner staff, authorized users
    • Phone, email, text, in-app, web
  • Via AL transportation provider tech, web portals, API (system integration)

Data/FWA/Invoice/Claims & Encounters

What differentiates AL from traditional transportation brokers?

American Logistics is not a transportation broker. We contract with, and transmit trip offers directly to, established transportation providers. This direct model includes Transportation Network Company/rideshare through our American Logistics/Rideshare System Integration. As a result, we can offer our clients a tremendous value proposition – a transportation benefit coordination and case management solution that lowers the overall cost of care, provides exceptional performance, and delivers real-time reporting and visibility from the moment a vehicle is confirmed, to the trip, through the drop-off of the member at their destination.

How do Rideshare companies like Uber play a part in AL’s coordination and management of transportation benefits?

American Logistics’ business relationship with Uber Health results in an unmatched level of access to millions of healthcare plan members. Through our business relationship with Uber Health, healthcare organizations can now provide smarter patient pickup and dropoff, scheduling, real-time GPS tracking, and messaging through one unified platform.

What software does AL offer to help manage transportation benefits?

As part of our complete, purpose-built transportation benefit management system, we offer TripKit as a web-based application for health care staff or a white-labeled mobile app for members. We also have other SMS based methods for members that opt not use the mobile technology.

Can plan members book trips directly through your software platform?

TripKit includes a complete reservation process. Reservations entered via this software are fully guided, and all parameters and guidelines set by the health plan are fully enforced. This includes ensuring the member is eligible for the trip on the date it is scheduled, validating that the trip is covered by the available benefit, and verifying that the trip parameters are compliant with all other parameters (maximum trip length, approved location, service area, etc.)

TripKit is fully compliant with accessibility standards (WCAG 2.1) and has been designed from the ground up for usability and efficiency. The software is also fully secure, and compliant with all SOC2 standards. This is the exact same software used by our agents internally, allowing a full-service experience to be delivered by anyone a health plan decides to make it available to.

What about public transportation?

Under development. Check back soon.

Does AL have their own fleet of drivers and vehicles?

American Logistics manages and coordinates its clients’ transportation needs strictly through contracted transportation providers. American Logistics does not provide transportation, does not provide vehicles, and American Logistics does not engage drivers.

What are the qualifications to be a contracted transportation provider for AL?

Start with filling out this form.

Basic requirements:

  • Auto Commercial Insurance (Please indicate amount in the form)
  • General Liability Insurance (Please indicate amount in the form)
  • Workers Compensation
  • Companies with their own employee drivers