Transportation Management Software
Understanding the role that technology takes in a quality member experience is fundamental in our approach to development.
Strategic partnerships to improve client and member experience through best-in-class technology
As expectations for a higher member experience have evolved, so has the need to introduce new technologies designed to create efficiencies through online conveniences. American Logistics is always improving our technology and innovating to provide the best member passenger experience. This includes a strategic partnership with Amazon Web Services (AWS) to realize our vision of a next generation NEMT platform. Our goal was to unlock the power of data, leverage innovation agility, and expand client partner value creation. Whether we are integrating to improve the member experience or to provide the technology to clients, our 25 years of NEMT experience gives us the unique opportunity to combine the best people with the best technology as an eco-system improving health outcomes for your members.
A Comprehensive Tech Solution Made Easy for Members
Secure access to booking and management
- Member, staff and facility booking
- 365/24/7 Support
- Accessible through any device
- Customized for your brand guidelines
- Easy trip booking workflow
- Live trip tracking
- VPAT Certified (Accessible)
- Validated address search
- Service level select
Member Web Portal:
While some members prefer to leverage our 24/7/365 call center and speak to a live customer service agent (CSA), others prefer the convenience of a 24/7/365 web portal that members can use for scheduling and managing transportation. Over 90% of trip reservations made through the member web portal are done on member mobile devices. Our easy-to-use member web portal facilitates self-service through a secure and HIPAA-compliant interface. Authenticated users are presented with a series of prompts that, when answered, confirm eligibility and verification of covered service based on health plan parameters (NEMT vs NMT, maximum trip length, approved location, service area, etc.). Once the trip has been successfully scheduled using the web portal, members can easily view all trip details within the portal and even view the status of their ride. The appearance and interface functionalities of the portal will be customized in collaboration with the client to maintain branding standards.
Member Mobile Access:
Our member web portal is a mobile-adaptable website that can be used on a smartphone for those members who prefer using their mobile devices to manage their transportation benefits. This approach emphasizes simplicity and accessibility. Members can easily book transportation via our online booking portal and receive updates via text to include will call returns, ensuring a hassle-free experience. Our emphasis on text and web portals aligns with our commitment to delivering a user-centric platform that enables members to book rides. This approach ensures compatibility across various devices and minimizes potential challenges.
Client Staff Portal:
American Logistics also provides its clients with their own client portal that can be accessed online 24/7/365. Authorized users will possess the ability to schedule and manage trips, see completed and upcoming trips, and view trip details such as information gathered at the time of the reservation and trip-specific details (e.g., driver information, pick-up and drop-off details, etc.). Along with member and trip data, authorized users will have access to a data dashboard that is used to create ad hoc and customized reports. These reports can be downloaded and used by the client at their own convenience.
Healthcare Facility Portal:
Like the member portal, American Logistics provides healthcare facilities (i.e. Dialysis) with access to a secure and HIPAA-compliant online portal that allows authorized facility staff members the ability to schedule and manage transportation for those under their care. Trips scheduled through the healthcare facility portal receive the same high level of gatekeeping as trips scheduled through the call center. This means that before a trip is scheduled and assigned, member eligibility and service coverage is verified against health plan business rules that are configured into the transportation management platform to ensure program compliance and the appropriate method of transportation. The healthcare facility portal facilitates the creation of not just one-time trips, but also recurring standing orders. And, because the healthcare facility has access to create these trips directly, it minimizes opportunities for FWA.
Transportation provider platform that ensures compliance and safety at every turn
- Systematic vehicle and driver attributes
- Automated document compliance
- GPS tracking systems
- Trip management
- Real-time and historical performance insights
- Powerful audit capabilities
- Communication hub with automated alerts
- Provider incentive programs
- Predictive ETA’s and volume balancing
Transportation Provider Technology
American Logistics has built transportation provider-centric technology solutions that both lower overall administrative costs and enhance member experience. RideCafé is a fully integrated transportation management and coordination platform that American Logistics has developed for the use of our internal trip management team and the transportation providers we contract with. Member trips are offered to appropriate transportation providers based on the specific needs of the members, and transportation providers accept those trip offers, and any special instruction associated with the trip. Trips are only offered to fully credentialed transportation providers and can only be assigned by them to their drivers and vehicles that are verified fully credentialed. Tracking these trips live with multiple GPS/ AVL technologies enables American Logistics to monitor and react to unique challenges before they occur. The transportation provider partnership philosophy and the specific technology we utilize with our partners has already resulted in high member satisfaction and lower complaints and grievances.
API Integrations
Our commitment to technological advancement encompasses the utilization of Open and Private APIs, integrated seamlessly within a modern Postman API catalogue. Our recent strides include the integration of event-driven APIs and microservices, marking a significant leap in our integration capabilities and client empowerment. Within our purpose-built technology platform, the latest enhancements feature branded web portal access tailored explicitly for authorized health plan staff and health plan medical provider partners. This access extends a comprehensive suite of functionalities, mirroring the capabilities utilized daily by American Logistics staff. From trip reservations to real-time monitoring and automated constituent notifications, the platform provides an intuitive and robust set of tools. Central to our approach are the business-first APIs that serve as strategic points along the lifecycle of a trip. Unlike traditional data-first APIs that demand a deep understanding of complex data models, our intuitive event-driven APIs prioritize simplicity and precision. They enable users to articulate specific needs, requiring only essential data for seamless execution. Our collaborative ethos extends to co-developing working integrations with clients, leveraging these event-driven APIs and microservices. This collaborative effort ensures that the integrations align perfectly with the desired member passenger experience, fostering an environment of continuous improvement and innovation.