If you are considering adding a transportation benefit in 2020 to improve access to health care services, especially to vulnerable populations, ALC can help guide your team though the planning, budgeting and submission process.
We have dispatched over 2 million healthcare trips to LYFT drivers through our proprietary “RideShare Connect” technology. This enables ALC to schedule and dispatch trips to LYFT drivers for MA members, with no smart-phone or app needed. Your MA eligible members can schedule transportation through ALC call-center agents, or through your Member Services/Case Management Staff.
The importance of HEDIS and Star Ratings is always at the forefront of our innovative MA transportation solution. For existing healthcare clients, we currently generate less than 2 complaints per 1,000 trips completed for all modes of transportation, and less than 0.5 complaints per 1,000 completed trips for ambulatory curb-to-curb trips that ALC dispatches directly to LYFT drivers through our direct system to system technology integration.
ALC’s technology platform includes a 24/7 call-center for scheduling, dispatch, operations, a client branded web site for Member Services/Case Management Staff, Partner Provider Staff, for scheduling, real-time trip monitoring, and case management. In addition, we provide an MA Plan branded member smart-phone app for MA plans that would like that technology available to their members.
We’ll help you provide this great benefit to your members.
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